Hubicus is a wholly-owned subsidiary of BVA Group. Already well established in the Customer Experience field (satisfaction studies, Data Science and Mystery Shopping), Hubicus completes BVA’s offer with a range of Do It Yourself tools and services, allowing for greater autonomy and responsiveness.
Our Customer Relationship Addict team will help you optimize your quality and the associated action plans.
Hubicus is a solution provider and consulting firm that helps its international clients improve the quality of their customer experience.
Hubicus is the European leader in Quality Management.
Hubicus publishes the Hubicus Quality Monitoring solution.
Available in multilingual SaaS mode, the #HQM tool is used daily by over 60,000 professionals.
Editorial by Ludovic Nodier
76% of French consumers are willing to spend more or be more loyal if they have a good experience with a customer service*.
Relational promises and customer experience are now having an increasingly strong and lasting impact on the performance of organizations. In this new reality where the service delivered is at least as important as the product sold, bringing organizations closer to customer expectations is a key success factor. Let’s build together the customer experience operating model that suits you.
*BVA Customer Service Observatory 2019 for the election of the Customer Service of the Year