Hubicus is a wholly owned subsidiary of the BVA Group. BVA already had a solid footing in Customer Experience (satisfaction studies, data science, and mystery shopping), and Hubicus complements those offerings with a palette of Do It Yourself tools and services for improved autonomy and responsiveness.
Our Customer Relationship Addict team guides you in quality optimization and associated action plans.
As a solutions publisher and consulting firm, Hubicus works every day with its international clients to monitor their customer experience quality.
Hubicus is the European leader in Quality Management.
Hubicus provides the Hubicus Quality Monitoring solution.
Available in multilingual SaaS mode, the #HQM tool is used daily by over 60,000 professionals.
Introduction by Ludovic Nodier
« 76% of French consumers are prepared to spend more money or be more loyal when they have a good experience with a customer service department.*
Relational commitment and customer service quality have an increasingly strong and sustained impact on organizational performance. In this new reality, with the service offered being at least as important as the product sold, bringing organizations in line with customer expectations is a key factor in their success. Let's work together to build an operational model for customer service that represents you well. »
*2019 BVA Customer Service Observatory for Selection of Customer Service Department of the Year