BVA Group BVA
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Integration

Connecting with business tools

Management of customer interactions, CRM, WFM, etc.

Vocalcom, a French software publisher founded in 1995, is the leader in omnichannel contact center solutions for customer service, sales, marketing, and collections.

Our on-premise and cloud solutions are designed to create a unique relationship with each client, simplify interaction management across all channels—phone, email, text, chat, social media, instant messaging, and web forms—and improve advisers’ efficiency.

With advanced features, flexibility, and an intuitive interface that make it unique, our technology has been recognized as visionary according to the Gartner Magic Quadrant for the eighth consecutive year. Our open platform integrates easily with your CRM or business applications for a richer, more customized customer experience.

Over 1,400 clients in 47 countries trust Vocalcom to engineer more than a billion interactions each year.

Almavia CX supports the digital transformation of companies and government entities as the influence of new digital services and interaction channels brings change to their customer relationships and customer experience.

Akio, recognized by Gartner and by Frost & Sullivan as one of the most innovative leaders on the market, publishes software for call centers and customer service departments.
In the context of increased competition, the quality of responses to customer inquiries has become a critical issue for any company. That is why the Akio.cx software platform gives customer service advisers the ideal conditions to ensure customer satisfaction, offering an improved experience through:

  • a 100% omnichannel approach (voice, email, chat, social media)
  • AI assistance
  • multimedia collaborative tools (softphone, videoconferencing, chat)

Kiabi, Engie, Arkea, Interflora, Energie Mutuelle, Sandoz, Bpifrance, Bruneau, Micromania, Repar’stores, MNH…
No doubt about it, you’ve interacted with a brand that uses Akio.cx!

Worldline develops systems and solutions that guarantee transparent execution for its clients and their customers.

We design and operate payment and digital transaction services to support sustainable economic growth and build trust and security within our companies. We ensure environmental responsibility and accessibility to the masses while supporting social change.

Since 2006, Komeo has supported its clients and their contact centers as their customer relationships evolve.

Komeo designs and integrates the best technological tools on the market to deliver a customized turnkey solution that is 100% operational in SaaS mode.

Read a testimonial from Frédéric Bauduin: Komeo testimonial

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Technician, Integrator, or Consultant

« To find the best solutions, look to the people who have a true passion... My thanks to the whole team at Hubicus for our frequent, constructive, exciting discussions. »

Frédéric BAUDUIN - Development Director of Komeo