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Quality management for customer experience

Enter the era of Quality Management

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The Employee Engagement Platform

 

Assess, Manage,
Engage and Retain!

Manage the quality of your customer experience with the #HQM tool

Integrate your grids, your repositories, customer interactions, your employees, your teams and measure the delivered quality of interactions with your customers on all channels. Carry out your assessments, track your indicators, manage your results and manage your action plans.

With Hubicus Quality Monitoring, you will be able to identify areas for improvement for your employees and manage action plans.

Fonctionnalities

                    Icône

Ratings

                    Icône

Grids

                    Icône

Referentials

                    Icône

Calibrations

                    Icône

Goals

                    Icône

Reports

                    Icône

Workflows

                    Icône

Roles

                    Icône

NF Certifications

                    Icône

API

                    Icône

Data export

                    Icône

Do It Yourself

                    Icône

Multilingual

                    Icône

RGPD

                    Icône

A.I.

Offers available!

#HQM Connect Next Comments
Monitoring
pictogramme hubicus (1)
Assessments, Calibration, Target, Reports
All the features to measure interactions and monitor results
Management
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Workflows, Action Plans, 360° Agent, Certification
All the features to support employee engagement
Administration
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Access, Languages, Users, Teams, Roles, Grids, Contexts,...
Do It Yourself management of the solution parameters
Connection to tools
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Picking, Export API, Synchronization user
Automated link with business tools
Artificial intelligence
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Prequalification, Transcription, Automatic recording(*)
Use of AI technologies to facilitate piloting
(*) POC

The prices

From 16€ HT/month/assessable agent *

* Only agents declared as active are billable.