BVA Group BVA
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Customer Experience Quality Monitoring

Enter the era of Quality Management

 

The Employee Engagement Platform

Evaluate, Monitor, Engage, and Build Loyalty!

Monitor your customer experience quality with the #HQM tool

Integrate your grids, benchmarks, customer interactions, employees, and teams. Measure the delivered quality of interactions with your customers across all channels. Perform your evaluations, check your indicators, monitor your results, and manage your action plans.

With Hubicus Quality Monitoring, you can identify areas of improvement for your employees and monitor the action plans.

Features

Evaluations

Grids

Benchmarks

Calibrations

Targets

Reports

Workflows

Roles

NF Certifications

API

Data export

Do It Yourself

Multilingual

GDPR

AI

Offers available!

#HQM Connect Next Comments
Monitoring
Evaluations, Calibration, Target, Reports
All the features you need to measure interactions and monitor results
Management
Workflows, Action Plans, 360° Agent, Certification
All the features you need to foster employee engagement
Administration
Access, Languages, Users, Teams, Roles, Grids, Contexts...
Do It Yourself management of solution settings
Connection to tools
Picking, Export API, User synchronization
Automated linking to business tools
Artificial Intelligence
Prequalification, Retranscription, Automatic Recording(*)
Use of AI technology to facilitate monitoring
(*) POC

Rates

From €16/month (plus tax) per assessable agent *

* Only agents designated as active are billable.