Quality management for customer experience
Enter the era of Quality Management
The Employee Engagement Platform
Assess, Manage, Engage and Retain!
Manage the quality of your customer experience with the #HQM tool
Integrate your grids, your repositories, customer interactions, your employees, your teams and measure the delivered quality of interactions with your customers on all channels. Carry out your assessments, track your indicators, manage your results and manage your action plans.
With Hubicus Quality Monitoring, you will be able to identify areas for improvement for your employees and manage action plans.
Fonctionnalities
Ratings
Grids
Referentials
Calibrations
Goals
Reports
Workflows
Roles
NF Certifications
API
Data export
Do It Yourself
Multilingual
RGPD
A.I.
Offers available!
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Monitoring
Assessments, Calibration, Target, Reports
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All the features to measure interactions and monitor results |
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Management
Workflows, Action Plans, 360° Agent, Certification
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All the features to support employee engagement |
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Administration
Access, Languages, Users, Teams, Roles, Grids, Contexts,...
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Do It Yourself management of the solution parameters |
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Connection to tools
Picking, Export API, Synchronization user
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Automated link with business tools |
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Artificial intelligence
Prequalification, Transcription, Automatic recording(*)
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Use of AI technologies to facilitate piloting |