
The Employee Engagement Platform
Assess, Manage, Engage and Retain!
Manage the quality of your customer experience with the #HQM tool
Integrate your grids, your repositories, customer interactions, your employees, your teams and measure the delivered quality of interactions with your customers on all channels. Carry out your assessments, track your indicators, manage your results and manage your action plans.
With Hubicus Quality Monitoring, you will be able to identify areas for improvement for your employees and manage action plans.


Fonctionnalities

Ratings

Grids

Referentials

Calibrations

Goals

Reports

Workflows

Roles

NF Certifications

API

Data export

Do It Yourself

Multilingual

RGPD

A.I.
Offers available!
#HQM | Connect | Next | Comments | |
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Monitoring
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Assessments, Calibration, Target, Reports
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All the features to measure interactions and monitor results |
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Management
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Workflows, Action Plans, 360° Agent, Certification
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All the features to support employee engagement |
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Administration
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Access, Languages, Users, Teams, Roles, Grids, Contexts,...
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Do It Yourself management of the solution parameters |
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Connection to tools
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Picking, Export API, Synchronization user
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Automated link with business tools |
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Artificial intelligence
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Prequalification, Transcription, Automatic recording(*)
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Use of AI technologies to facilitate piloting |