Release Note HQM Fall’23This autumn, Hubicus wants to give you even more visibility and help you get more value from your reviews. And a gift for you at the bottom of this release note 😊
Cross-reference your satisfaction results with your quality scores
|Track your quality scores and customer satisfaction results in the same report to identify processes that generate customer dissatisfaction.And for your advisers, what could be better than cross-referencing their quality score and customer satisfaction. This will give them a better understanding of the impact of quality on customer relations and enable them to identify the areas that generate customer satisfaction.|
Manage your action plans
|The first action plan management indicators have arrived. Others will follow in the next release.Analyse the number of action plans per advisor and per team and track the success rate of these action plans.|
The HQM Academy is here !
The HQM Academy will be available from 19 September, with training courses tailored to individual needs, including video tutorials, materials for use in in-house training, quizzes, webinars and more. Let your users and service providers learn at their own pace!
…as well as a number of minor enhancements,
performance improvements and security enhancements.