Release Note HQM Fall’23
At Hubicus, we’d like to give you even greater visibility this autumn, so that you can derive even more value from your evaluations. And a gift for you at the bottom of this release note 😊Cross-reference your satisfaction results with your quality scores
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Track your quality scores and customer satisfaction results in a single report to identify processes that generate customer dissatisfaction. And for your advisors, what better way than to cross-reference their quality score with customer satisfaction. This enables them to better understand the impact of quality on customer relations, and to identify the discourses that generate customer satisfaction. |
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Manage your action plans
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The first action plan management indicators have arrived. Others will follow in the next release. Analyze the number of action plans per consultant and per team, and track the success rate of these action plans. |
The HQM Academy is coming!
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The HQM Academy will be available from September 19th, with training courses tailored to individual needs, including video tutorials, materials for reuse in in-house training, quizzes, webinars… Learn all about the new features! Allow your users and service providers to learn at their own pace! |
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…as well as a number of minor changes,
performance improvements and enhanced safety.